# Team Leader - Front Desk

**Company:** [Rotana Hotels](https://jobs.workable.com/companies/1DHZUVfKm32Sn3vTDAotSL.md)
**Location:** Abu Dhabi, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** Park Rotana

[Apply for this job](https://jobs.workable.com/view/a3199f64-6f4c-49dc-ac2f-2aba7ed44a00)

## Description

We are currently seeking passionate, dynamic, and guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a **Team Leader – Front Desk**, you will be responsible for providing professional and guest-focused service, ensuring that every guest enjoys a memorable stay.

**Key Responsibilities:**

-   Receive guests in a professional and friendly manner, ensuring their expectations are met from arrival through to departure.
-   Maintain effective communication with all related departments to ensure smooth service delivery.
-   Maintain awareness of daily room rates and occupancy levels.
-   Establish and maintain positive working relationships with all Front Office colleagues, particularly Front Desk Agents and Guest Services.
-   Supervise Front Desk colleagues to ensure guests receive professional, friendly, and efficient service.
-   Maintain up-to-date knowledge of hotel facilities and local services to provide accurate information and respond to guest inquiries.
-   Verify all cashier closures completed by Front Desk Agents at the end of each shift, ensuring billing accuracy and proper supporting documentation.
-   Ensure all guest registration forms are accurately completed and correspond with the information recorded in Opera PMS.

## Requirements

### Education, Qualifications & Experience

-   Ideally, a degree or diploma in Hospitality Management or a related field.
-   Previous experience in the Front Office department within a hotel, preferably in a supervisory or team leader role.
-   Excellent written and spoken English communication skills; knowledge of an additional language is an advantage.
-   Strong interpersonal, communication, and problem-solving skills.
-   Computer literacy, with previous experience using Opera PMS considered an advantage.

### Knowledge & Competencies

The ideal candidate should be guest-focused, proactive, and enthusiastic, with an outgoing, charismatic, and approachable personality. The candidate must be able to perform effectively under pressure in a fast-paced environment and work collaboratively with colleagues and guests from diverse cultural backgrounds.

**Key Competencies:**

-   Understanding Hotel Operations
-   Effective Communication
-   Planning for Business
-   Supervising People
-   Understanding Differences
-   Supervising Operations
-   Teamwork
-   Adaptability
-   Customer Focus
-   Drive for Results