# Field Collections Agent

**Company:** [FairMoney](http://jobs.workable.com/companies/ccBaMMxRfjDf538cTRNwaZ.md)
**Location:** Ibadan, Nigeria
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/a31ce1c0-309a-472d-bdd8-1a66f8863255)

## Description

[](https://www.youtube.com/watch?v=qJAvPHdpRD0)FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.**FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.**To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative [video](https://www.youtube.com/watch?v=qJAvPHdpRD0).

**Role Summary**

Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

**Key Responsibilities**

-   Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
-   Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
-   Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.

-   Track, follow up, and convert promises to pay (PTPs) into actual payments.
-   Negotiate repayment plans and settlements within approved guidelines.
-   Maintain accurate records of all activities and customer interactions.
-   Verify customer information and update records to improve contactability.
-   Prioritize accounts based on delinquency stage and recovery potential.
-   Escalate non-responsive or high-risk accounts where necessary.
-   Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
-   Ensure compliance with internal policies and regulatory requirements

## Requirements

To excel in this role, you should meet the following criteria:  

-   Bachelor’s degree in any relevant field..
-   1–2 years’ experience in collections or field recovery.
-   Understanding of delinquency management and roll rates.
-   Strong negotiation and communication skills.
-   Proficiency in Microsoft Excel.

-   Self-driven, accountable, and comfortable working in a target-driven environment.
-   Strong analytical and problem-solving ability.

## Benefits

-   Private Health Insurance
-   Pension Plan
-   Training & Development
-   Performance Bonus

**Recruitment Process**

-   A screening call with the Recruiter for 30 minutes.
-   Technical interview with the Hiring Manager ~30 minutes.