# Dutch Technical Support for Consumer Electronics & Home Appliances in Portugal

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Lisbon, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** Dutch

[Apply for this job](http://jobs.workable.com/view/a34f9b0d-b221-48c1-85d0-f93a301def5d)

## Description

### **Summary**

Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?

We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.

### **Key Responsibilities**

-   Offer tech support via phone and email for domestic appliance clients.
-   Conduct initial diagnostics and troubleshooting with 60 available processes.
-   Escalate complex problems to appropriate departments.
-   Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
-   Handle minor repairs, follow-up on orders, and address complaints.
-   Utilize three software programs for the support process.
-   Cross-sell products as needed.

## Requirements

-     Near native level of Dutch.
-     Advanced level of English.
-     Experience in customer service or tech support (preferred).
-     Strong communication skills (phone and email).
-     Ability to handle and troubleshoot technical issues efficiently.
-     Familiarity with software programs.
-     Cross-selling skills are a plus.

## Benefits

-   Salary Range: 1250€-1400€ (incl. 14 salaries) + performance bonus

\- Meal allowance: €7.63 net/day

\- Transport allowance: €20/month

\- 100€/month fixed bonus

\- 100€/month performance bonus

-   Relocation package provided
-   Offered Accommodation
-   Excellent work opportunity in a leading multinational company
-   Private health insurance
-   Stable work and career progression
-   Continuous training and integration phase
-   Refund of initial flight expenses
-   Free annual flight to the homeland
-   Free Portuguese language courses, surfing, soft trekking, and much more.