# Aftersales Engineering Manager

**Company:** [Company](https://jobs.workable.com/companies/4ip6FvKjJUwybEPsrTnCar.md)
**Location:** Alexandria, Egypt
**Workplace:** on site

[Apply for this job](https://jobs.workable.com/view/a353b0c5-538a-4649-9191-9303819b1a17)

## Description

We are looking for an experienced After Sales Engineering Manager to lead and manage after-sales operations, ensuring excellent customer satisfaction, efficient technical support, and high-quality service delivery.

**Job Requirements:**

\* Bachelor’s degree in Engineering (Mechanical or Electrical).

\* 15–20 years of total experience, including 5–10 years in a managerial role.

\* Previous experience in After Sales, Technical Support, or Service Management.

\* Strong leadership, communication, and problem-solving skills.

\* Solid understanding of troubleshooting, field service, spare parts, and warranty management.

\* Strong business acumen with experience in service revenue, KPIs, forecasting, and performance management.

## Requirements

\* Lead and manage the After Sales Engineering team, ensuring efficient service delivery and technical excellence.

\* Oversee after-sales operations, including technical support, troubleshooting, field service, and spare parts management.

\* Handle escalated customer issues and ensure timely and effective resolution.

\* Develop strategies to improve customer satisfaction and enhance service efficiency.

\* Manage service contracts, warranties, and quality standards.

\* Monitor team performance, establish KPIs, and drive continuous improvement.

\* Manage service and spare parts revenue, budgeting, forecasting, and business growth.

\* Collaborate with Sales and other departments to improve product performance and customer experience.

\* Coach, train, and develop the engineering team.

## Benefits

\* Competitive Salary.

\* Medical Insurance.

\* Social Insurance.

\* Working Hours: 9:00 AM – 5:00 PM.