# Spanish-Speaking Technical Team Leader

**Company:** [transcosmos (TCIS)](https://jobs.workable.com/companies/98mWC4ozdgApaoa7hMnUad.md)
**Location:** Budapest, Hungary
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** HUN

[Apply for this job](https://jobs.workable.com/view/a3672623-0cf2-4f35-a19f-64078e418d60)

## Description

**Spanish-Speaking Technical Team Leader|**

### **Budapest-Hybrid**

**Enjoy helping people grow, solving technical problems, and bringing a team together? Join us and help build our new technical support team in Budapest!**

At transcosmos, we provide multilingual customer support for our international partners. Our new team will support European customers of a partner specialising in home robotics and automated cleaning solutions, helping them use their products and resolve technical issues.

We’re looking for a **Spanish-speaking Technical Team Leader** who enjoys being involved in day-to-day operations and supporting colleagues. You’ll combine people management with practical technical guidance, helping your team build confidence and deliver excellent customer service.

### What you’ll do

-   Lead and coordinate the team’s daily work, creating a supportive and collaborative environment.
-   Coach and mentor colleagues, helping them develop their skills and confidence.
-   Deliver product and device-specific training to strengthen the team’s technical knowledge.
-   Monitor individual performance, provide constructive feedback, and support continuous improvement.
-   Organise and lead team meetings that keep everyone informed and connected.
-   Listen to customer and team feedback and turn it into practical improvements.
-   Help the team meet the service standards agreed with our partner.
-   Work closely with the Service Delivery Manager to support smooth daily operations.

## Requirements

### What you’ll bring

-   **At least two years of experience in technical support.**
-   **Previous experience managing a team.**
-   Experience working in an **SSC or BPO environment**, with an understanding of day-to-day support operations, performance targets, and service quality expectations.
-   Confident communication skills in **Spanish and English**, both spoken and written.
-   Experience using ticketing systems and Microsoft Office applications.
-   A customer-focused approach and strong problem-solving skills.
-   The ability to motivate others, delegate effectively, and help colleagues take ownership of their work.
-   Good organisational skills, attention to detail, and a proactive approach.
-   Flexibility to work according to a shift schedule.

## Benefits

### Why join us?

-   **Hybrid working in Budapest**, combining time with your team in the office and working from home.
-   **Cafeteria benefits** and **private health insurance**.
-   **Language learning support** to help you further develop your language skills.
-   **Opportunities for professional growth and development**, building on your leadership and technical experience.
-   The chance to **help build a new team from the start** and contribute to how it works together.
-   An international environment where you can **use your Spanish and English every day**.

**Ready to grow with us and help your team succeed? Join us at transcosmos! Apply with your CV in English—we’d love to hear from you.**