# Housekeeping Supervisor **Company:** [Millennium Hotels and Resorts](null/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Sunnyvale, United States **Workplace:** on site **Employment type:** Full-time **Department:** M Social Sunnyvale [Apply for this job](null/view/a387904c-e8c4-47f1-90c1-c98fca1befca) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/224a079236d2cf211d733069fadb2bc1.png) ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/d105ff56c2de27b03803749fd6c03f9a.jpg) **Hotel Name:** M Social Sunnyvale **Location:** Onsite – Sunnyvale, CA **Salary Range:** $32.00 Hourly ### **Join the Team at M Social Sunnyvale** At **M Social Sunnyvale**, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the _young at heart_, M Social delivers a bold and vibrant hospitality experience. ### **About M Social Sunnyvale** As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. **About the Role:** As our **Housekeeping Supervisor**, you will lead and support the daily activities of the housekeeping team to ensure guest rooms, public areas, and back-of-house spaces consistently meet M Social's standards for cleanliness, presentation, and guest satisfaction. You will oversee room inspections, coordinate daily assignments, and provide hands-on leadership to create an exceptional experience for every guest. This role is ideal for an organized, service-driven leader who enjoys mentoring others, maintaining quality standards, and thriving in a fast-paced hospitality environment. **Your Impact – Operational Excellence** You will play a key role in ensuring every guest arrives to a clean, comfortable, and welcoming environment. Through quality inspections, team leadership, and attention to detail, you will help deliver memorable guest experiences while supporting the success of the Housekeeping department. **What You'll Be Doing** **Daily Operations** - Supervise the daily activities of Room Attendants, Housepersons, and Public Area Attendants - Assign daily work schedules and ensure timely completion of cleaning assignments - Monitor room status and coordinate with the Front Office to ensure guestrooms are available for arriving guests - Assist with cleaning guestrooms and public areas as needed to support operational demands - Ensure all housekeeping activities are completed according to brand standards **Quality Assurance** - Inspect guestrooms, suites, public spaces, and back-of-house areas to ensure cleanliness and presentation standards are met - Identify deficiencies and provide immediate coaching and corrective action - Verify that guest amenities, linens, and supplies are properly stocked - Maintain high quality scores through consistent inspections and attention to detail **Team Leadership** - Provide daily direction, coaching, and support to housekeeping employees - Train new team members on cleaning procedures, safety standards, and service expectations - Foster a positive, respectful, and collaborative team environment - Promote accountability, productivity, and consistent performance - Report performance concerns and achievements to the Housekeeping Manager **Guest Experience** - Respond promptly and professionally to guest requests and concerns - Resolve housekeeping-related issues quickly and courteously - Communicate guest preferences and special requests to the housekeeping team - Support a service culture focused on exceeding guest expectations **Inventory & Supplies** - Monitor inventory of linens, guest amenities, and cleaning supplies - Report supply shortages and equipment maintenance needs - Ensure housekeeping carts, storage rooms, and closets remain organized and properly stocked - Assist with inventory counts and supply distribution **Safety & Compliance** - Ensure compliance with OSHA regulations, chemical handling procedures, and company safety policies - Promote proper use of cleaning equipment and personal protective equipment (PPE) - Report maintenance issues promptly through established work order procedures - Support emergency response procedures and hotel safety initiatives **Team Collaboration** - Partner closely with Front Office, Engineering, Laundry, and Food & Beverage teams to support smooth hotel operations - Communicate room readiness and operational updates effectively Contribute to a positive, guest-focused culture across all departments ## Requirements - Passion for hospitality and delivering exceptional guest service - Strong leadership and communication skills - Excellent attention to detail and organizational abilities - Ability to prioritize multiple tasks in a fast-paced environment - Strong problem-solving and decision-making skills - Flexibility to work mornings, evenings, weekends, and holidays **Leadership Requirements** - Previous supervisory or lead experience in housekeeping or hospitality preferred - Ability to motivate, coach, and support team members - Strong time management and organizational skills - Ability to maintain productivity while ensuring quality standards - Positive attitude with a hands-on leadership approach **Technical / Role-Specific Requirements** - Minimum 2 years of housekeeping experience, preferably in a hotel environment - Previous supervisory experience preferred - Knowledge of housekeeping procedures, cleaning chemicals, equipment, and sanitation standards - Experience conducting room inspections and maintaining quality standards - Familiarity with hotel property management systems (PMS) and housekeeping systems preferred - Basic computer skills, including Microsoft Office, are preferred **Preferred Qualifications** - Experience in a full-service, lifestyle, or luxury hotel preferred - Bilingual abilities are a plus - Experience working with brand quality assurance programs is beneficial **Physical Requirements** - Ability to stand and walk for extended periods throughout the workday - Frequently bend, lift, push, pull, and carry up to 40 pounds - Ability to inspect guestrooms thoroughly, including reaching, kneeling, and climbing stairs when necessary - Comfortable working in a fast-paced environment with frequent movement throughout the hotel **Education** - High school diploma or equivalent required - Hospitality coursework or related education is a plus - Equivalent combination of education and relevant experience will be considered ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.