# Case Management Virtual Assistant

**Company:** [Global Pacific Support](http://jobs.workable.com/companies/vaVLELKAp1hecgRaS8vLGE.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/a3a20b28-a28b-4228-a2ec-3ebc0904e14c)

## Description

**Global Pacific Support** is partnering with one of its valued U.S.-based clients to hire a **Case Management Virtual Assistant** who has experience working with American companies and supporting **U.S. Veterans**.  
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.

### **Responsibilities**

-   Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
-   Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
-   Prepare reports, maintain databases, and track progress on ongoing cases.
-   Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
-   Support process improvement by identifying gaps and proposing efficiency solutions.

## Requirements

### **Qualifications**

-   Minimum **2 years of experience** working as a **Virtual Assistant, Case Manager, or Administrative Support Specialist** for a **U.S.-based company**.
-   Prior experience supporting **Veteran-focused services** (e.g., healthcare, benefits, or advocacy) preferred.
-   Excellent written and verbal communication skills in **English**.
-   Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
-   Strong attention to detail, organizational skills, and discretion with sensitive data.
-   Ability to work U.S. time zones and maintain consistent communication.