# Norwegian Fitbit Customer Support Specialist - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/a3c0a8d6-e19c-4e0f-8ce4-a193f5794e84)

## Description

Mercier Consultancy is looking for a Norwegian-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. We offer a fully paid relocation package to assist you in making a smooth transition to this exciting role.

As a Fitbit Customer Support Specialist, you will be responsible for assisting Norwegian-speaking customers with their product inquiries, troubleshooting technical issues, and delivering outstanding customer service to enhance the user experience.

### Responsibilities

-   Provide excellent customer support to Norwegian-speaking Fitbit users via phone, email, and chat
-   Diagnose and resolve technical issues in a timely manner
-   Guide customers on Fitbit product features and usage
-   Accurately document customer interactions and solutions
-   Collaborate with internal teams to resolve complex issues
-   Maintain a professional, empathetic, and customer-centric approach at all times

## Requirements

-   Fluency in Norwegian and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Strong communication and customer service skills
-   Previous experience in customer support or technical assistance is preferred
-   Interest in fitness technology and health is a plus
-   Ability to troubleshoot issues and provide effective solutions
-   Team player with the ability to work independently when needed
-   Familiarity with customer support platforms is an advantage

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses