# Implementation Consultant

**Company:** [Valsoft Corporation](http://jobs.workable.com/companies/i7bvgtD9zMBw8pksaJ6inV.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Tag Software Group

[Apply for this job](http://jobs.workable.com/view/a4042fbb-7794-429c-b730-2146fb00da87)

## Description

Location: Remote within Canada Employment

Type: Full-Time (40 hours/week)

**About the Role**

As an Implementation Consultant, you will play a key role in ensuring customers successfully adopt and realize value from our software. You will guide clients through onboarding, configuration, training, testing, and go-live activities while providing best-practice recommendations throughout the implementation process.

You will work closely with customers and cross-functional teams, including Customer Success, Product, Support, and Development, to deliver a seamless implementation experience and drive long-term customer satisfaction.

**What You'll Do**

**Customer Onboarding & Implementation**

-   Lead assigned customer implementations from kickoff to go-live.
-   Gather customer requirements and support solution configuration.
-   Coordinate implementation activities, timelines, milestones, and deliverables.
-   Assist with data migration validation, system setup, and user acceptance testing (UAT).
-   Ensure project milestones and implementation standards are consistently met.

**Training & Customer Enablement**

-   Conduct virtual and onsite training sessions for administrators and end users.
-   Develop and maintain customer training materials, guides, and documentation.
-   Assess customer readiness for deployment and adoption.
-   Monitor training effectiveness and recommend improvements to onboarding programs.

**Customer Relationship Management**

-   Serve as a primary point of contact throughout the implementation process.
-   Provide proactive communication and project status updates.
-   Troubleshoot customer questions and coordinate resolutions with internal teams.
-   Advise customers on best practices and workflow optimization.

**Process Improvement**

-   Create and maintain implementation processes, templates, and documentation.
-   Contribute to continuous improvement initiatives across the Professional Services team.
-   Provide feedback to Product and Development teams based on customer needs and implementation experiences.

**Collaboration**

-   Partner closely with Customer Success, Support, Product, and Development teams.
-   Contribute to team knowledge sharing and process enhancements.
-   Assist colleagues with implementation planning and customer onboarding initiatives.

## Requirements

**What We're Looking For** 

**Required Qualifications** 

-   3+ years of experience in SaaS implementations, onboarding, customer success, professional services, software training, or related customer-facing roles. 

-   Experience managing multiple projects or customer engagements simultaneously. 

-   Strong analytical, problem-solving, and organizational skills. 

-   Excellent communication and presentation skills. 

-   Ability to build strong customer relationships and influence stakeholders. 

-   Comfortable learning and explaining technical concepts to non-technical audiences. 

-   Ability to work independently in a fast-paced environment. 

**Preferred Qualifications** 

-   Experience implementing SaaS, ERP, CRM, HRIS, association management, or business software solutions. 

-   Project management experience or exposure to implementation methodologies. 

-   Experience delivering software training or customer enablement programs. 

-   Experience supporting software integrations or data migration activities. 

-   Post-secondary education in Business, Information Technology, or a related field. 

**Success Factors** 

-   Customer Focus 

-   Communication & Influence 

-   Problem Solving 

-   Time Management 

-   Adaptability 

-   Collaboration 

-   Accountability 

-   Continuous Learning 

-   Results Orientation 

**Additional Requirements** 

-   Ability to travel periodically within Canada and the United States as required. 

-   Valid passport and ability to travel internationally when needed. 

-   Criminal background check required. 

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