# Assistant General Manager (Black Bear Diner)

**Company:** [LV Petroleum](http://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Pueblo, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Full Service Dining

[Apply for this job](http://jobs.workable.com/view/a40b5124-c906-42b3-8c1d-4c64cc2319e0)

## Description

Walk In Interviews Welcome: 1275 Drew Dix Pkwy Pueblo, CO 81008

### 1\. **Staff Management:**

-   Hire, train, and develop staff members, including servers, kitchen staff, and management.
-   Provide ongoing training and mentorship to ensure all employees meet performance expectations.
-   Manage staff scheduling and ensure adequate coverage for all shifts.
-   Lead by example to create a positive, productive, and guest-focused work environment.
-   Conduct performance evaluations and provide constructive feedback to staff.

### 2\. **Customer Service:**

-   Ensure guests receive exceptional service by maintaining high standards of customer interaction.
-   Handle guest complaints and resolve issues in a professional and timely manner.
-   Ensure that the restaurant atmosphere is welcoming and reflects the brand’s values.
-   Monitor dining area to ensure cleanliness and proper set-up.

### 3\. **Operational Management:**

-   Oversee daily operations of the diner, ensuring that food quality, presentation, and timing meet Black Bear Diner standards.
-   Ensure adherence to health, safety, and sanitation regulations.
-   Manage inventory levels, order supplies, and control costs to ensure profitability.
-   Ensure proper opening and closing procedures are followed.

### 4\. **Financial Management:**

-   Manage the restaurant’s financial performance by controlling expenses, maximizing revenue, and ensuring profitability.
-   Monitor daily sales, labor costs, and other operating expenses.
-   Analyze profit and loss statements, and adjust operations to achieve financial targets.
-   Implement and maintain cost-control measures in food and labor.

### 5\. **Marketing & Community Engagement:**

-   Promote the restaurant through local marketing efforts, social media, and community involvement.
-   Monitor guest satisfaction surveys and reviews, making improvements as needed.
-   Assist with implementing corporate marketing strategies at the local level.

### 6\. **Compliance:**

-   Ensure the restaurant complies with all local, state, and federal regulations, including those related to food safety and labor laws.
-   Conduct regular audits to ensure compliance with company policies and industry regulations.

### **Qualifications:**

-   **Experience:**

-   3-5 years of restaurant management experience, with at least 2 years in a supervisory or management role.
-   Previous experience in a casual dining or full-service restaurant environment is preferred.

-   **Skills:**

-   Strong leadership and team-building skills.
-   Excellent communication and interpersonal skills.
-   Ability to multitask and prioritize in a fast-paced environment.
-   Strong understanding of financial and operational management.
-   Proficiency with point-of-sale (POS) systems, scheduling software, and Microsoft Office.

-   **Education:**

-   High school diploma or equivalent; a college degree in hospitality or business management is a plus.

-   **Physical Requirements:**

-   Ability to stand, walk, bend, and lift up to 50 pounds.
-   Ability to work in a high-energy, fast-paced environment.