# Customer Service Representative | Healthcare Account | Get a 21K Signing Bonus

**Company:** [ISTA Personnel Solutions](https://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Makati, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippine

[Apply for this job](https://jobs.workable.com/view/a45073a7-6058-4816-81e5-d1cca9d7f191)

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**  

**Account specific roles and responsibilities:**

-   Respond promptly and professionally to customer inquiries through inbound and outbound phone calls.
-   Process patient orders for DME supplies and coordinate delivery confirmations with patients.
-   Follow up with healthcare providers by sending authorization requests, order forms, and clinical documentation via email and fax.
-   Maintain and update customer records accurately within the customer management portal.
-   Document all customer interactions and order-related activities in accordance with company standards.
-   Meet or exceed established individual and team performance metrics, including Attendance, Average Handle Time (AHT), Quality Assurance (QA), and Orders Processed.
-   Stay current on product information, company policies, procedures, and service standards to ensure accurate and effective customer support.
-   Collaborate with internal teams and healthcare providers to resolve order issues and ensure timely order fulfillment.

## Requirements

-   At least 6 months BPO experience handling a Healthcare Account
-   Experience with DME and authorization is a PLUS
-   Proficient in using MS Tools
-   Good verbal and written English skills
-   Must be willing to work on-site in **Buendia, Makati**
-   Amenable working night shifts

## Benefits

**What can we offer you?**  

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives