# Manager, Membership & Digital Commerce

**Company:** [Konew FinTech Corporation Limited](null/companies/qaMTeb9yPDJLGeMyUmzgDT.md)
**Location:** Central, Hong Kong
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](null/view/a4995ae5-98aa-469a-ab9c-9b5decae0629)

## Description

-   Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
-   Oversee Katch Mall operations, merchandising strategy, and sales performance.
-   Design exclusive member benefits, campaigns, and fan experiences.
-   Analyze member and customer insights to improve engagement and conversion.
-   Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
-   Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
-   Establish KPIs, operational processes, and performance reporting.
-   Execute any ad-hoc tasks or projects as assigned by superior.

## Requirements

-   Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5 
-   Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
-   Strong understanding of customer engagement, community building, and digital commerce.
-   Experience in driving revenue growth and customer retention.
-   Commercially minded, analytical, and results-oriented.
-   Strong stakeholder management and communication skills.
-   Experience in team management is preferred as supervisory level.
-   Good command of written and spoken English and Chinese.

## Benefits

-   Attractive remuneration package
-   Career progression opportunities
-   Discretionary performance bonus
-   Medical & Dental insurance
-   Birthday leave
-   Anniversary leave
-   Study leave
-   Study subsidy scheme
-   Employee property loan / personal loan scheme
-   Numerous other staff benefits