# Remote Patient Navigator for Healthcare Company

**Company:** [Pearl](http://jobs.workable.com/companies/4KLMuj5WGNaACAyqrWkc8d.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Healthcare

[Apply for this job](http://jobs.workable.com/view/a4c24540-539e-4256-a159-b30a86688ec7)

## Description

Work From Anywhere in LATAM or the Philippines

Work Schedule: US Timezone (Flexible) | Staggered 9-hour shifts: 6:00 AM – 2:00 PM or 2:00 PM – 10:00 PM ET, transitioning to Sunday–Thursday coverage post-ramp

**About Pearl Talent**

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.

_Hear why we exist, what we believe in, and who we're building for: Watch here:_ [https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd](https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd)

**About the Client**

A fast-growing digital health company pioneering non-surgical weight loss care is hiring a Patient Navigator to convert inbound patient inquiries into booked clinical consultations and completed treatment decisions.

The company combines telehealth with distributed clinics across 10 US states and a virtual care team of physicians, nurse practitioners, dietitians, and coaches. Founded by leading medical school professors, it is scaling rapidly across multiple US markets and is building a brand-new Client Intake team to support surging patient volume.

**About the Role**

The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15-minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations.

**Core Responsibilities**

Inbound Call Management & Front-End Patient Screening

-   Pick up inbound calls at a 90–95% rate during business hours
-   Attend 100% of pre-scheduled 15-minute video intro calls with potential patients
-   Screen patients using structured financing-readiness and benefits-eligibility questions
-   Educate potential patients on the client's non-surgical procedure offering in an educational, rapport-driven manner
-   Book qualified patients for clinical consultations with nurse practitioners

Post-Consultation Warm Handoff & Closing Support

-   Join the last 10 minutes of medical consultations conducted by nurse practitioners
-   Walk patients through next steps, payment logistics, and financing options
-   Schedule follow-up calls for patients with outstanding questions
-   Drive conversion from warm handoff to final payment and closing

Documentation, Systems & Metrics Tracking

-   Document all patient interactions in the company's EHR system (calls, texts, scheduling)
-   Maintain HIPAA-compliant workflows and data-handling protocols
-   Track consultation booking rate and warm-handoff close rate from Day 1
-   Collaborate with the team via Google Workspace (Google Chat as primary channel)

## Requirements

Must-Have

-   2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical)
-   Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations
-   Demonstrated experience discussing payment, financing, or cost options directly with patients or customers
-   Proven experience working US business hours (ET/CT), including shift-based coverage
-   Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms
-   Ability to work on a MacBook within HIPAA-compliant workflows
-   C1+ English (CEFR) with a neutral accent for US patient-facing phone and video communication

Nice-to-Have

-   Exposure to GLP-1 programs, medical weight loss, bariatric, or obesity care patient populations
-   Spanish fluency in addition to English
-   RN, LPN, or other clinical credentials
-   Experience at a telehealth platform or cash-pay elective medical practice
-   Prior Sunday or non-traditional shift coverage experience

[](https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd)

## Benefits

-   **Competitive Salary:** Based on experience and skills

-   **Remote Work:** Fully remote—work from anywhere
-   **Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting
-   **Generous PTO:** In accordance with company policy
-   **Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees
-   **Direct Mentorship:** Guidance from international industry experts
-   **Learning & Development:** Ongoing access to resources for professional growth
-   **Global Networking:** Connect with professionals worldwide

### **Our Recruitment Process**

1.  Application
2.  Screening
3.  Skills Assessment
4.  Topgrading Interview
5.  Client Interview
6.  Job Offer
7.  Client Onboarding

### **Ready to Join Us?**

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.