# Travel Agent - Air Department Specialist

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/a4c4618d-9f03-4fc8-937a-a21883ccaf2c)

## Description

We are looking for a highly experienced **Travel Agent** to join our Air Department team. The ideal candidate will have extensive hands-on experience with the **Amadeus Selling Platform**, or strong knowledge of air travel booking systems. This role involves managing flight reservations, issuing tickets, and providing exceptional customer service via email, phone, and Zoom.

**Key Responsibilities**

-   Book and manage flight reservations using Amadeus GDS
-   Issue, reissue, and refund airline tickets accurately
-   Provide fare quotes and resolve booking issues efficiently
-   Communicate professionally with clients via email, phone, and Zoom
-   Coordinate with airlines and vendors for schedule changes and special requests
-   Maintain accurate records and ensure compliance with travel policies
-   Deliver outstanding customer service and personalized travel solutions

**Qualifications**

-   Minimum 3 years of experience in air travel booking, preferably using Amadeus GDS
-   Strong understanding of fare construction, ticketing procedures, and airline policies
-   Excellent verbal and written communication skills in English
-   Proficient in handling client interactions across multiple channels
-   Detail-oriented with strong problem-solving abilities
-   Ability to work independently and manage multiple bookings simultaneously