# IT Customer Support Executive (Hatta)

**Company:** [Emaratech](http://jobs.workable.com/companies/2FrMs7zXosCDMwBAqLKHgE.md)
**Location:** Hatta, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** emaratech

[Apply for this job](http://jobs.workable.com/view/a4d7e420-bf53-464e-b3f2-4d2e96645dd4)

## Description

The IT Support Executive’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.

**Operational Management**

-   Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
-   Install anti-virus software and ensure virus definitions are up-to-date.
-   Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
-   Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
-   Test fixes to ensure problem has been adequately resolved.

## Requirements

-   Office Location: Hatta, Dubai

-   Minimum College diploma in the field of Computer Sciences / IT / Engineering.
-   Minimum 3 years of experience in a similar environment
-   Cisco or Microsoft-related certification would be an added advantage
-   Highly self-motivated and directed.
-   Keen attention to detail.
-   Proven analytical and problem-solving abilities.
-   Ability to effectively prioritize and execute tasks in a high-pressure environment.
-   Exceptional customer service orientation.
-   Experience working in a team-oriented, collaborative environment.
-   Willing to work in shifts and flexible in relocating to other Emirates, if required