# German Speaking Customer Support For Booking.com - Paid Relocation To Athens

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Fien Greece

[Apply for this job](http://jobs.workable.com/view/a4ea7fb8-5644-4559-8a40-22a92a637c31)

## Description

Mercier Consultancy is excited to offer a German Speaking Customer Support position for Booking.com, including a comprehensive paid relocation package to Athens, Greece. This role is ideal for customer service professionals fluent in German who are eager to join a dynamic team and contribute to the success of one of the world’s leading online travel platforms.

### Key Responsibilities

-   Provide exceptional customer support to German-speaking clients on behalf of Booking.com via phone, email, and chat.
-   Handle inquiries related to bookings, cancellations, payments, and general service issues efficiently and professionally.
-   Resolve customer complaints and issues promptly to maintain high customer satisfaction levels.
-   Document all customer interactions thoroughly in the CRM system for quality assurance and process improvement.
-   Collaborate with internal teams and stakeholders to provide effective solutions and enhance service quality.
-   Stay up-to-date with Booking.com products, policies, and industry trends to deliver informed assistance.

## Requirements

-   Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
-   No experience needed, but willingness to learn! 
-   Excellent communication and interpersonal skills with a customer-focused approach.
-   Strong problem-solving abilities and the capacity to work well under pressure.
-   Familiarity with customer service software and CRM systems is a plus.
-   Willingness to relocate to Athens, Greece with support provided.
-   Ability to work effectively both independently and in a team environment.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Fully paid training
-   Airport Pick-Up 
-   2 Extra Salaries Per Year
-   Health Insurance
-   Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece
-   And many other benefits!