# German Customer Advisor | Thessaloniki Greece - GRE1

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Thessaloniki, Greece
**Workplace:** on site
**Department:** BPO_GRE1

[Apply for this job](http://jobs.workable.com/view/a5970e6a-58a5-459c-af44-9b7f7d21fe97)

## Description

At the moment Cross Border Talents is looking for German speakers to work in Thessaloniki, Greece. Are you interested in moving abroad?

### Your Role as a Customer Advisor:

-   Grant the best experience to the customer by representing a world wide brand;
-   Respond and record consumer inquiries/questions raised through digital comunications for customers;
-   Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
-   Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
-   Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
-   Troubleshoot through the use of open questions, support documents, and system training;
-   Offer recommendations to common problems or frequently asked questions.

## Requirements

### Requirements for the Customer Advisor:

-   High School Diploma or Higher
-   Native/Fluent German;
-   Good level of English, C1;
-   Writing speed: 20 words per minute
-   Active Listening
-   Good Problem Solving Skills
-   Strong troubleshooting skills

## Benefits

### Cross Border Talent's Offer:

-   Paid travel Expenses;
-   Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
-   Renewable contract of 12 months;
-   Private Health insurance provided to all employees by the client
-   Attractive Salary with performance bonus;
-   Working hours: 40h per week = is 8 hours per day / 5 days a week;
-   Greek lessons
-   Free Real Estate Agency Fee