# German-Speaking Customer Experts for Imperial Brands - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/a5beae3c-fccc-4d50-8d2b-2e13f399735a)

## Description

Mercier Consultancy MD is seeking proficient German-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering exceptional customer service to German-speaking clients, assisting with inquiries related to Imperial Brands' products and services, and ensuring an outstanding customer experience.

  

### Key Responsibilities

-   Provide professional and courteous support to German-speaking customers via phone, email, and chat regarding Imperial Brands' products and services.
-   Assist customers with questions, complaints, order processing, and after-sales support.
-   Maintain accurate and updated records of customer interactions within the CRM system.
-   Collaborate with internal teams to resolve complex customer issues efficiently.
-   Stay informed about product developments, company policies, and industry regulations to provide accurate information.
-   Contribute feedback to improve customer service processes and customer satisfaction.

## Requirements

-   Fluency in German (spoken and written) is mandatory; proficiency in English is advantageous.
-   Experience in customer service, preferably within FMCG or related industries.
-   Excellent communication and problem-solving skills with a customer-focused attitude.
-   Ability to work effectively in a fast-paced, team-oriented environment.
-   Familiarity with CRM tools and digital customer service platforms.
-   Willingness to relocate to Greece and adapt to a multicultural workplace.
-   Strong organizational skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...