# QA Tester / Tech Support

**Company:** [Coding Collective](http://jobs.workable.com/companies/sUvXLJ8PL8o5PcjRSjSpWH.md)
**Location:** Jakarta, Indonesia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Software Development

[Apply for this job](http://jobs.workable.com/view/a5f19b32-a67e-42e0-9392-841435a7047b)

## Description

-   Test and validate web dashboards, API integrations, and overall platform functionality to ensure high-quality user experience.

-   Execute comprehensive testing strategies including integration testing, end-to-end testing.
-   Identify, document, and track software defects throughout the development lifecycle, working closely with the development team to ensure timely resolution.
-   Develop and maintain detailed test plans, test cases, and test scripts for financial transaction processing and user data handling features.
-   Execute regression testing to verify that new features don't impact existing functionality.

-   Collaborate with the development team to establish quality standards and testing procedures.
-   Generate comprehensive test reports and maintain traceability of issues for continuous improvement.
-   Provide technical support to customers chat, or ticketing systems, troubleshooting platform-related issues and API integration problems.
-   Document customer-reported issues and work with development teams to resolve bugs while maintaining clear communication with customers throughout the resolution process.
-   Create and maintain technical documentation, FAQs, and user guides to help customers resolve common platform issues.
-   Assist customers with platform onboarding, configuration, and best practices while leveraging QA expertise to provide accurate technical guidance.
-   Monitor customer feedback and support tickets to identify recurring issues that may indicate underlying quality problems requiring testing attention.

## Requirements

-   Strong knowledge of QA methodologies, tools, and processes for web applications.
-   Experience with both manual and automated testing approaches.

-   Proficiency in testing web applications built with PHP, Javascript, and API integrations.
-   Knowledge of testing frameworks and automation tools.
-   Familiarity with version control systems, particularly Git.
-   Experience with API testing tools and techniques.

-   Strong analytical and problem-solving skills with excellent attention to detail.
-   Excellent communication skills and ability to work collaboratively with development teams and provide customer-facing technical support.
-   Customer service orientation with ability to explain technical concepts clearly to non-technical users.
-   Experience with helpdesk software and ticketing systems preferred.
-   Experience with performance testing tools and load testing is a plus.
-   JIRA or similar bug tracking tool experience preferred.
-   Ability to multitask between QA testing responsibilities and tech support duties as business needs require.

## Benefits

-   THP Salary
-   Allowances
-   Medical Reimbursement
-   Shared accommodation & amenities