# Service Advisor

**Company:** [Optimum RV](http://jobs.workable.com/companies/vsAdZRjHcTee9EaaK3uuZJ.md)
**Location:** Corpus Christi, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Corpus Christi

[Apply for this job](http://jobs.workable.com/view/a6088c5a-9dd6-43a6-8262-083d4168ceaf)

## Description

**About Us:**

Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.

Pay is Base plus Commission up to $75,000

**Responsibilities:**

Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:

-   Greeting customers and determining their service needs through active listening and effective questioning.
-   Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
-   Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs.
-   Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles.
-   Coordinating with the parts department to ensure necessary parts are available for service jobs.
-   Handling customer inquiries and resolving service-related issues in a professional and courteous manner.
-   Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications.
-   Ensuring a high level of customer satisfaction by providing exceptional service and support.
-   Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development.
-   Adhering to all safety protocols and company policies.
-   All other responsibilities as assigned.

## Requirements

**Minimum Qualifications:**

-   Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.
-   Strong knowledge of RV systems, maintenance, and repair procedures (preferred).
-   Excellent customer service and communication skills.
-   Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
-   Proficiency in using service management software and computer systems.
-   High school diploma or equivalent; additional technical or business education is a plus.
-   Valid driver's license with a clean driving record.
-   Ability to work flexible hours, including weekends and holidays.

**Essential Characteristics:**

-   **Customer Focused:** We listen, solve problems, and stay focused on our mission.
-   **Humble**: We stay coachable and always learning, confident in our skills but never arrogant.
-   **Reliable**: We keep our word to our team and our customers--doing what we say every time.
-   **Relentless Drive:** We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.

_Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice._

## Benefits

-   Competitive wages
-   401K
-   Medical insurance
-   Dental insurance
-   Vision Insurance
-   Company-Paid Life insurance
-   Supplemental Life Insurance
-   Short- & Long-Term Disability
-   Critical Illness, Accident and Hospital Indemnity coverage
-   EAP
-   Wellness Program including Gym Reimbursement
-   Vacation, Personal Time & Holiday pay