# Medical Virtual Assistant - Prior Authorization Specialist **Company:** [Winning Assistants](https://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md) **Location:** Remote **Workplace:** remote **Employment type:** Part-time [Apply for this job](https://jobs.workable.com/view/a61bddbc-8975-4f4e-bdf7-02c07bbdd43f) ## Description **Job Title: Medical Virtual Assistant – Prior Authorization Specialist Position Type: Part-Time (20 hours per week) Work Schedule:** - **Monday: 8:00 AM – 4:00 PM Central Time (7 paid hours)** - **Tuesday: 8:00 AM – 4:00 PM Central Time (7 paid hours)** - **Friday: 8:00 AM – 2:00 PM Central Time (6 paid hours)** **Salary: $5–$6 per hour, depending on experience Workplace: Remote Preferred Candidate Location: Philippines** ### About the Practice Our Client is looking for a detail-oriented and reliable **Medical Virtual Assistant** to support a growing psychiatric and addiction care practice based in Missouri, USA. The practice is dedicated to providing compassionate, patient-centered mental health and addiction treatment services. The ideal candidate has **hands-on prior authorization experience, strong phone communication skills, and a background in behavioral health or medical administration**. You will help streamline daily operations, coordinate with patients, pharmacies, and insurance companies, and provide essential administrative support so the healthcare provider can focus on patient care. ### Key Responsibilities **Top 3 Priorities** **1\. Prior Authorization Management (Top Priority)** - Process and follow up on prior authorization requests, particularly for medications. - Coordinate with insurance companies and pharmacies to obtain approvals and resolve authorization issues. - Track pending requests, monitor statuses, and maintain accurate documentation. **2\. Inbound & Outbound Call Management** - Handle incoming and outgoing calls from patients, pharmacies, and insurance representatives. - Respond to patient inquiries professionally and compassionately. - Coordinate pharmacy communications and medication-related requests. - Provide virtual receptionist support and assist with general front-desk inquiries. **3\. Medical Administrative & EHR Support** - Schedule, reschedule, and coordinate patient appointments. - Monitor, organize, and respond to emails. - Process patient referrals and manage incoming and outgoing faxes. - Monitor and respond to patient messages through **Charm EHR.** - Maintain accurate patient records and support daily administrative operations. ## Requirements ### Must-Have Qualifications - **Hands-on prior authorization experience is essential,** including processing, tracking, and following up on authorization requests. - Previous experience in a behavioral health, mental health, or general healthcare setting. - Strong inbound and outbound call-handling experience, including patient inquiries and pharmacy coordination. - Experience with patient scheduling, email management, referrals, and medical administrative tasks. - Excellent written and verbal English communication skills. - HIPAA training or certification and a strong understanding of patient confidentiality. - Strong attention to detail, organizational skills, and ability to manage multiple tasks accurately. - Tech-savvy and comfortable navigating healthcare software and multiple systems. - Reliable, proactive, self-motivated, and capable of working independently. - Patient, compassionate, and professional when communicating with patients. - **Must be available to work the required 20-hour weekly schedule in Central Time.** ### Preferred Qualifications - Previous experience supporting a psychiatric, behavioral health, or addiction treatment practice. - Familiarity with **Charm EHR** or the ability to learn it quickly. - Experience handling medication-related prior authorizations. - Familiarity with Ooma VoIP or similar phone systems. - Previous experience as a Medical Virtual Assistant or Virtual Medical Receptionist. A medical degree or professional medical license is not required. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.