# Customer Service Supervisor

**Company:** [Linah Group](http://jobs.workable.com/companies/tbasocydJdVxoZvhG6Mw4Q.md)
**Location:** Dokki, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Commercial

[Apply for this job](http://jobs.workable.com/view/a67da68a-0aa8-4483-895e-6d4eed0301fc)

## Description

·       **Key Responsibilities:**

o   Handle complex or escalated customer complaints.

o   Ensure timely and effective resolution of customer inquiries and complaints.

o   Analyze customer feedback and service data to identify trends.

o   Develop and implement strategies to improve service quality.

o   Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes.

o   Document customer interactions, feedback, and resolutions accurately.

Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality

## Requirements

-   Bachelor’s degree in any relevant field from a reputable company
-   Very good command of written and spoken English is a must.
-   from 5 to 7 years of experience of call center and a customer service service is required.
-   Strong problem solving and stakeholders management skills.
-   Experience in retail or e-commerce in FMCGs is preferrable.
-   Ability to create a maintain high customer satisfaction levels.
-   Dokki or nearby residents

## Benefits

-   Employee social and medical insurance
-   SIM card provided
-   Annual bonus upon KPIs