# Customer Care Associate (English and Arabic Speaker)

**Company:** [APM Monaco](http://jobs.workable.com/companies/wjTYmkYg5RAetT33HDE9p4.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** APM Dubai Office

[Apply for this job](http://jobs.workable.com/view/a70f9118-b8d4-435f-b8ee-8aba79f203d3)

## Description

**Who are we?**

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

**About the Role:**

-   Office and home based
-   5-day work per week (Monday to Sunday)
-   **Fluent Arabic and English Speaker is a MUST**

**Responsibilities**:

-   Manage customer calls and request relevant information
-   Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
-   Liaise with Logistics, After Sales Service and global boutiques on daily basis
-   Follow up the offline store enquiries and complaints
-   Other ad-hoc projects assigned by the manager

## Requirements

-   Minimum 3 years relevant experiences in customer service/ luxury retail field
-   Proficient with MS Office
-   **Fluent Arabic and English**. Any other language will be a bonus.
-   Able to work independently with minimal supervision
-   Proactive, patient and committed
-   Great communication and interpersonal skills
-   Immediately available is highly preferred

**This position is based in Dubai.**

## Benefits

**Why Join APM?**

• Global, Dynamic Team: Diverse and energetic workforce.

• Growth Opportunities: We support your professional development.

• Collaborative Culture: Teamwork and open communication.

• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.

**Don't wait to join APM Monaco! Click on APPLY NOW!**