# Service Transition Specialist - IT Processes & Quality

**Company:** [MP Solutions Ltd.](http://jobs.workable.com/companies/gvETzRmVuBYf7Q5hb6zPQp.md)
**Location:** Budapest, Hungary
**Workplace:** hybrid
**Department:** MPS RPO

[Apply for this job](http://jobs.workable.com/view/a7207013-1b04-4acc-b907-f3775d494e1a)

## Description

-   The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
-   1\. Process Execution & Monitoring:
-   Coordinate alignment of service transition process dependencies, requirements and communications need.
-   Support planning and coordination of service transition activities (incl. Release and Test Management).
-   Support service readiness achievement and realization of transition milestones.
-   2\. Documentation & Reporting:
-   Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
-   Create reports on transition performance.
-   Assist in preparing materials for internal reviews and overview across project, changes and releases.
-   3\. Quality Assurance Support:
-   Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
-   Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
-   Support training initiatives to promote adherence to quality standards.
-   4\. Continuous Improvement:
-   Track improvement initiatives within the organization in order to assure alignment with strategic objectives
-   Gather feedback from stakeholders to identify opportunities for process optimization.
-   Support the implementation of process changes and quality improvements.

## Requirements

-   Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
-   Experience: 4-5 years in IT operations, process management, or quality assurance roles.
-   Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
-   Skills: Good organizational skills with attention to detail.
-   Good understanding of IT process and quality management principles.
-   Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
-   Effective written and verbal communication skills both in English and Hungarian
-   Ability to work collaboratively across teams and prioritize tasks effectively.
-   Success Metrics
-   Up-to-date and informative documentation of transition initiatives.
-   Accurate and well-maintained process supporting documentation and reporting.
-   Successful support in mediation and maintenance of the process requirements.
-   Reduced process inefficiencies and improved stakeholder satisfaction.
-   This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.

## Benefits

-   Take over an important and challenging role with high visibility
-   Gain insight into the defense and automotive industry
-   Make use of the broad network with over 30.000 great colleagues at our company
-   Benefit from various professional trainings and events
-   Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work

-   Written and verbal communication skills in German is an advantage