# Customer Retention Specialist

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/a7245b33-adea-49f2-80f3-1f4553eda765)

## Description

Remote Recruitment is hiring a **Customer Retention Specialist** for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

-   Proactively identify at-risk customers and reach out before they churn
-   Conduct empathetic retention calls, resolve complaints and address concerns
-   Negotiate contract renewals, upgrades and pricing arrangements
-   Design and execute win-back campaigns for recently churned customers
-   Track and report retention metrics and customer health scores weekly
-   Collaborate with customer success and product teams to improve the experience

Requirements

-   2+ years of customer success, retention or account management experience
-   Empathetic and persuasive communicator with strong problem-solving skills
-   Comfortable handling difficult conversations and objections confidently
-   Experience with CRM and customer success platforms such as Salesforce or Gainsight
-   Self-motivated and capable of managing an independent caseload remotely

What We Offer

-   R27,000/month
-   100% remote, UK business hours
-   Career growth and professional development
-   Exposure to leading UK businesses and practices

_Remote Recruitment – connecting top South African talent with UK employers. Apply today._