# Customer Solutions Associate

**Company:** [Hireframe](http://jobs.workable.com/companies/g6LMGb9Evyir8XkASpQBF9.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/a7312c51-cef5-4cd7-9f93-c8290849b94d)

## Description

**Team Oversight**

• Supervise and support two part-time Virtual Assistants who provide live session support

• Set schedules, communicate expectations, and review task performance

• Serve as the escalation point for scheduling conflicts, technical issues, or coverage gaps

• Jump in to assist with live session support when schedules require overflow coverage Live Research Support (As Needed)

• Join online sessions early to confirm tech readiness for participants and moderators

• Troubleshoot common issues with internet, video, audio, or screen sharing

• Start recordings and monitor session launches for technical success

• Respond quickly to team messages or technical interruptions during sessions UX Tool Troubleshooting & Summarization

• Investigate and document issues within the UX tool (where live sessions are hosted)

• Escalate unresolved or recurring problems to Product or Engineering teams

• Summarize findings in clear, written reports for internal team awareness and follow up Administrative & Operational Support

• Support the Customer Solutions Manager and Associate Director with admin needs

• Assist with internal documentation, scheduling, meeting notes, and follow-ups

• Take ownership of repeatable tasks that free up leadership for higher-level priorities

• Help maintain knowledge base materials and organize process improvements

## Requirements

• Strong spoken and written English – you’ll be supporting internal teams and occasionally clients

• Experience managing or supervising others, particularly remote or part-time workers

• Technical confidence with tools like Zoom, Microsoft Teams, Google Meet, screen sharing, etc.

• Calm and clear communicator under pressure or in fast-moving situations

• Organized and self-motivated, with the ability to juggle multiple responsibilities

• Willingness to learn the platform and internal tools (UX tool, Zendesk, Jira, Confluence)

• Available to work in Eastern Time (ET) hours with up to 2 hours of buffer time

## Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

-   Permanent remote work flexibility
-   Paid Time Off
-   Health Maintenance Organization (HMO) coverage
-   Annual performance bonuses
-   Dedicated coaches offer an extra channel of support and skill-building
-   Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

**Learn More**

**Stay updated on open roles and industry insights.**

Follow us on:

-   [Instagram](https://www.instagram.com/hireframe?igsh=MW15am5hem9tNnV5cQ%3D%3D&utm_source=qr)
-   [Facebook](https://www.facebook.com/profile.php?id=61579140823276&mibextid=wwXIfr&rdid=ZuLtKxs0JAAY03F5&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BCYoJdzge%2F%3Fmibextid%3DwwXIfr#)
-   [LinkedIn](https://www.linkedin.com/company/hireframe/posts/?feedView=all)
-   [YouTube](https://www.youtube.com/@Hireframe)
-   Visit our website: [www.hireframe.com](http://www.hireframe.com/)[](https://www.hireframe.com/)  
    

**Tune in to our What Worked podcast  
**  
Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.