# Icelandic speaking Tech support for streaming service - Anywhere in Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel TPE

[Apply for this job](http://jobs.workable.com/view/a7942820-476f-40e2-a4a9-334ca13d3287)

## Description

Mercier Consultancy is excited to offer an exceptional opportunity for an Icelandic Speaking Tech Support Specialist to support a leading streaming service, with the flexibility to work from anywhere in Greece. In this role, you will assist Icelandic-speaking customers by providing expert technical support, ensuring seamless access and enjoyment of the streaming platform.

If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers navigate technical challenges, we encourage you to apply and join our dynamic team!

### Responsibilities

-   Provide technical support in Icelandic via phone, email, and chat to customers using the streaming service
-   Troubleshoot and resolve connectivity and streaming issues promptly
-   Guide customers through product features and usage instructions
-   Document customer interactions and solutions accurately in the support system
-   Collaborate with internal technical teams to escalate complex issues and provide feedback
-   Stay updated on platform updates, new features, and technical best practices
-   Participate in ongoing training to enhance technical knowledge and customer service skills

## Requirements

-   Fluency in Icelandic and English, both written and spoken, is essential. Please state your nationality and native language clearly in your C.V. and/or Cover Letter.
-   Strong technical aptitude with excellent troubleshooting abilities
-   Experience in customer support, preferably in the streaming or technology sector
-   Excellent communication and interpersonal skills
-   Ability to work independently and efficiently from any location within Greece
-   Customer-focused attitude with a problem-solving mindset
-   Familiarity with customer support software is an advantage

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...