# Experienced Community Manager (Crypto Casino & Sportsbook)

**Company:** [Blitzed](http://jobs.workable.com/companies/1UmkJk8wA4FePD5eLEGdJ4.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/a7c329ae-a5f6-4de0-a275-aec722095590)

## Description

### The Role

We're looking for a experienced Community Manager who can take a Discord Server from 0 to 10K, who loves the challenge of creating engagement and who has experience working with off-the-rails degen communities.  
  
We're building a Crypto Casino that isn't afraid to push boundaries and try new things. Our product is going to push boundaries and is all in-house devved and we'd love someone who can create a unit of top-tier moderators and keep our Discord server busy, active and hilarious.  
  
  
**What Success Looks Like (First 30 Days)**  

-   Existing server set up reviewed and improved to make it fit for purpose.
-   Discord feels alive. People are posting weird stuff. Funny stuff. Complaints are handled immediately, and mods are replying quickly and in the brand ToV.
-   Mods/SOPs in place; spam/scam incidents reduced with fast response.
-   Weekly events running smoothly (AMAs, tournaments, giveaways, quests).
-   Weekly Community reports sent in to management  
    

### What You’ll Do

**Community Growth & Engagement**

-   Run daily community engagement across **Telegram + Discord** with Discord the number 1 focus (TG is for announcements)
-   Create and execute weekly content/event plans: prompts, polls, AMAs, giveaways, quests, leaderboards.
-   Build community culture: tone of voice, memes, rituals, community “moments,” and retention loops.
-   Identify power users, VIPs, and advocates; create programs that reward loyalty and contribution.

**Moderation & Safety**

-   Maintain a clean environment: remove spam/scams, enforce rules, manage bans/mutes/warnings.
-   Set up and manage moderation workflows, escalation paths, and incident response (raids, phishing attempts, impersonators).
-   Recruit, train, and manage volunteer mods (where applicable) with clear shifts and activity reports.

**Comms & Coordination**

-   Post and coordinate announcements: product updates, promotions, tournament schedules, results, and updates.
-   Liaise with Support/Risk/Payments teams to resolve user issues quickly and escalate serious cases.
-   Collect structured feedback from users and report it back to Product/Growth (bugs, feature requests, friction points).

**Community Ops & Reporting**

-   Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel structure.
-   Track and report community KPIs: active users, message volume, sentiment, retention, event participation, support deflection.

## Requirements

-   2+ years experience managing communities on **Telegram and/or Discord** (crypto, iGaming, fintech, gaming, or similar).
-   Strong written communication and the ability to match brand tone across platforms.
-   Comfortable moderating high-traffic chats and handling conflict calmly.
-   Organised and reliable: can run calendars, workflows, and repeatable weekly plans.
-   Familiarity with bots, roles, and community tooling (e.g., MEE6, Dyno, Collab.Land, etc.).
-   Experience in crypto casinos / sportsbooks / iGaming.
-   Experience working with KOLs/influencers and coordinating community-driven campaigns.
-   Basic analytics skills (dashboards, KPI reporting, sentiment tracking).
-   Event/community growth experience (quests, referral programs, tournaments).

### KPIs You’ll Own

-   Daily active community members (TG/Discord)
-   Engagement rate (messages per active user, participation in events)
-   Community growth (new members, retention)
-   Sentiment and issue resolution speed
-   Spam/scam reduction and response time

## Benefits

### What We Offer

-   Competitive salary + performance bonus
-   Fast-paced team and high ownership
-   Remote-friendly environment
-   Room to grow into Community Lead / Head of Community