# IT Help Desk

**Company:** [TAWANTECH](null/companies/piLvdXFhcyDhza9LCgay1S.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

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## Description

We are looking for an **IT Help Desk Specialist** to provide technical support to users, manage IT incidents and service requests, and ensure timely resolution of technical issues.

**Key Responsibilities**

-   Provide first-line technical support for hardware, software, applications, and connectivity issues.
-   Receive, log, prioritize, and track incidents and service requests through the IT ticketing system.
-   Troubleshoot technical issues and escalate complex incidents to the appropriate teams.
-   Follow up on incidents to ensure timely resolution and SLA compliance.
-   Maintain accurate ticket records, documentation, and incident reports.
-   Coordinate with internal teams and vendors when required.

**Requirements**

-   Bachelor’s degree in **Information Technology, Information Systems, Computer Science**, or a related field.
-   **2–5 years of relevant experience** in IT Help Desk, IT Support, Technical Support, or IT Operations.

**Preferred Skills**

-   Experience with **ITSM/ticketing systems**, preferably ServiceNow.
-   Knowledge of **ITIL and Incident Management**.
-   Familiarity with **Microsoft technologies, Active Directory, and basic networking**.
-   Experience with **system or endpoint monitoring tools** such as Nexthink or SolarWinds.
-   Basic knowledge of **cloud platforms, data analysis, or IT reporting**.
-   Strong communication, troubleshooting, analytical, and problem-solving skills.