# Membership Concierge Representative

**Company:** [iSupport Worldwide](https://jobs.workable.com/companies/1aXDcgEyBCe8D926xEv7SH.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Client Services

[Apply for this job](https://jobs.workable.com/view/a818a3ec-4be5-4a27-9c83-a9603d3a40b8)

## Description

**Job Description:**

**Experience Requirements**

-   Experience in both sales and service-oriented fields preferred
-   Experience in a customer service environment required
-   Professional written and verbal communication
-   Experience with Click to Chat
-   Prior experience in customer service or handling escalations (preferred)

**Job Skills & Traits**

-   Accurate and quick keyboarding skills
-   Previous experience in Billing (Preferred)
-   Comfortable multitasking with phone, click to chat, and use of multiple computer programs
-   Excellent telephone customer service skills
-   Ability to sell over the phone
-   Excellent written, email, and verbal communication skills
-   Strong problem-solving capabilities with a focus on customer satisfaction
-   Strong communication skills, particularly when handling challenging or angry members
-   Proficiency in using phone systems, email platforms, text communication tools, and MS Office
-   Ability to navigate sensitive or emotional situations with tact and empathy
-   Excellent organizational and time management skills
-   Fluent speaking in English

**Duties & Responsibilities**

-   Handles escalated customer issues, ensuring swift and effective resolution
-   Answers incoming customer phone calls and chats from multiple accounts
-   Responds to customer inquiries from email, voicemail, fax, and phone, providing excellent customer service
-   Processes new customer orders from email, voicemail, fax, and phone
-   Strives for first call resolution to all client inquiries
-   Provides product information and answers questions regarding existing orders
-   Resolves customer service issues by evaluating customer needs and determining the best course of action
-   Impacts incremental sales by offering related or promotional items
-   Maintains exceptional attendance and punctuality
-   Adapts to changes and flexibility within a growing department
-   Maintains professionalism when interacting with internal departments and customers
-   Exhibits high levels of customer service to ensure smooth operations and happy customers
-   Contributes to the overall success of the team by sharing best practices and being open to learning from others
-   Consistently meets or exceeds Sales and Service Level targets
-   Other job duties and projects as assigned

## Requirements

**Required**

Ø  Customer service experience of at least 2 years

Ø  Processing of billing and invoices

Ø  Excellent communication skills

Ø  Audio Clip needed

Ø  Proficient in MS Excel. Can do PIVOT, Conditional Formatting, Charts and Tables, etc.

Ø  Flexible with schedule: amenable to work on holidays and weekends when required