# Dutch-Speaking iRobot Support Specialist in Sofia - Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/a89053e8-740d-4191-b667-c87c67b01a63)

## Description

Mercier Consultancy is excited to offer an opportunity for a Dutch-Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria. This role includes a fully paid relocation package, making it an ideal chance to advance your career while experiencing life in a vibrant international city.

As a Dutch-Speaking iRobot Support Specialist, you will provide top-tier technical and customer support to Dutch-speaking clients using iRobot products. You will be responsible for troubleshooting, resolving technical issues, and ensuring a positive customer experience through timely and effective communication.

### Responsibilities

-   Provide expert support to Dutch-speaking iRobot customers via phone, email, and chat
-   Troubleshoot hardware and software issues related to iRobot products
-   Guide customers on product usage and maintenance best practices
-   Document support interactions accurately in the CRM system
-   Collaborate with technical teams to escalate and resolve complex issues
-   Contribute to the enhancement of support documentation and resources
-   Ensure high levels of customer satisfaction and maintain positive client relationships

## Requirements

-   Fluency in Dutch and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Prior experience in technical support, preferably with consumer electronics or similar products
-   Strong problem-solving and troubleshooting skills
-   Excellent communication and interpersonal abilities
-   Ability to document issues clearly and work effectively with cross-functional teams
-   Willingness to relocate to Sofia, Bulgaria (relocation fully covered)
-   Self-motivated with a commitment to delivering exceptional customer service

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses