# Dispatcher

**Company:** [Printec](http://jobs.workable.com/companies/bcxJNVq4vvNZdKsGp7Eyuy.md)
**Location:** Bucharest, Romania
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Services

[Apply for this job](http://jobs.workable.com/view/a8aa3d0b-beba-4fdd-b33a-f26a36e6c7e6)

## Description

**We are looking for a colleague to join the Help Desk-Printec Romania team.**

**If you want a stable job and to be part of a dynamic, well-organized team, with professional colleagues, from which you can learn and where you can develop professionally, come to our team!**

**Responsibilities**  

-   1\. Providing technical support by phone and e-mail to internal and external clients: taking, recording, diagnosing and resolving telephone calls; offers technical consultancy in order to solve the hardware and software incidents signaled by the client; report incidents to other departments involved; incident resolution tracking
-   2\. Schedule interventions that involve traveling on site: sends for solving to the service engineers the incidents that require intervention to the client; acts as an interface between the client and the intervention team until the signaled problem is solved.

## Requirements

-   Bachelor degree or in course of obtaining the degree,
-   min 2 years of proven work experience as dispatcher or relevant position,
-   Ability to offer online support for troubleshoot, test, repair and service technical equipment,
-   Knowledge of IT related hardware,
-   Tech-savvy and knowledge of Windows and Office Platforms,
-   English literacy - medium level.

## Benefits

Attractive salary and benefits package that includes:

-   Medical services
-   Meal vouchers
-   Flexible benefit package (after trial period)
-   Flexi-work
-   Work form home
-   Laptop and high-performance work equipment