# French Customer Service for Subscription-Based Services - Relocation to Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/a8fb9023-6003-452c-a729-b422a401ab6b)

## Description

Mercier Consultancy is offering an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Subscription-Based Services team with relocation to Greece. In this important role, you will provide outstanding support to French-speaking customers, guiding them through their subscription inquiries and ensuring a smooth customer experience.

Your fluency in French will be key in helping clients with subscription management, billing questions, and service support. This position requires a proactive and customer-focused individual who enjoys working in a dynamic environment and is eager to relocate to Greece.

### Responsibilities

-   Provide excellent customer service in French relating to subscription services
-   Assist customers with subscription sign-ups, renewals, cancellations, and troubleshooting
-   Handle billing inquiries and resolve payment issues efficiently
-   Document all customer interactions accurately in the CRM system
-   Collaborate with internal teams to ensure customer satisfaction and timely issue resolution
-   Collect and communicate customer feedback to improve service offerings
-   Stay informed about subscription products and company policies

## Requirements

-   Fluency in French and English, with excellent communication skills
-   Strong customer service orientation with problem-solving abilities
-   Prior experience in customer service, preferably in subscription-based industries
-   Willingness and ability to relocate to Greece
-   Detail-oriented, organized, and capable of managing multiple inquiries simultaneously
-   Ability to work effectively in a fast-paced and dynamic environment
-   Familiarity with CRM systems and customer support software is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...