# RTA Lead - UK Financial Collections (Centris, QC)

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Quezon City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/a92475b7-2902-44f0-9512-cd44af9b0a40)

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting, UK time

**Qualifications:**

-   Bachelor's Degree
-   2+ years managing RTA teams.
-   Experience managing multiple queues and geographies.
-   SLA Achievement
-   Schedule Adherence
-   Occupancy
-   Forecast Variance
-   Abandonment %
-   Queue Management Accuracy

**Responsibilities:**

-   **Live Operations Oversight**: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips.[](https://www.foundit.com.ph/job/workforce-real-time-analyst-lead-manulife-philippines-44516952)[](https://www.youtube.com/watch?v=OhCwby75jVA&t=36)
-   **Team Leadership**: Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts.[](https://www.ziprecruiter.com/hiring/how-to-hire/rta)[](https://ph.jobstreet.com/rta+lead-jobs/in-Philippines)
-   **Decision-Making and Escalation**: Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.[](https://wiki.wfmlabs.org/wiki/Real_Time_Analyst_Role_and_Responsibilities)[](https://www.foundit.com.ph/job/workforce-real-time-analyst-lead-manulife-philippines-44516952)