# German-Speaking Customer Experts for an Automotive Company - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/a945bf1b-6e58-4307-9337-2212e5890f1d)

## Description

Mercier Consultancy MD is looking for skilled German-Speaking Customer Experts to join our team supporting a leading automotive company in Greece. In this role, you will provide exceptional customer service to German-speaking clients, assisting them with inquiries related to automobile products, services, and after-sales support.

  

### Key Responsibilities

-   Offer professional and courteous support to German-speaking customers via phone, email, and chat regarding automotive products, service appointments, and technical assistance.
-   Assist customers in troubleshooting, booking maintenance, and resolving issues promptly.
-   Maintain detailed and accurate records of customer interactions within CRM systems.
-   Coordinate with sales, technical, and service teams to ensure high levels of customer satisfaction.
-   Keep up-to-date with the latest automotive product knowledge, company policies, and market trends.
-   Provide insights and feedback to management to enhance customer service and processes.

## Requirements

-   Fluency in German (both spoken and written) is required; proficiency in English is advantageous.
-   Previous experience in customer service, preferably in the automotive industry.
-   Strong communication and interpersonal skills focused on customer satisfaction.
-   Ability to multitask and thrive in a fast-paced environment.
-   Familiarity with CRM tools and digital customer service platforms.
-   Willingness to relocate and work in Greece.
-   Passion for the automotive sector and problem-solving abilities.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...