# Customer Support Specialist

**Company:** [QuickTeam](http://jobs.workable.com/companies/7pr6Yg2ZXX5X2ESM7ZUYgq.md)
**Location:** Remote
**Workplace:** remote
**Department:** Non-Medical Hiring

[Apply for this job](http://jobs.workable.com/view/a9790e57-b7ed-4dac-a458-abc32ff58658)

## Description

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.

-   **Role Overview:**

-   We are seeking a **Customer Support Specialist** to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.

-   Full-time, 40 Hours/Week
-   Fully remote, work from home
-   Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
-   Availability to work during EST business hours.

**Responsibilities:**

-   Monitor EV charger statuses and identify any issues.
-   Communicate with property owners and drivers to assist with troubleshooting.
-   Coordinate with maintenance teams for on-site support.
-   Document issues and resolutions in the system.
-   Escalate complex technical problems when necessary.

## Requirements

-   3+ years of experience as a **Customer Service Specialist** or **Technical Support Specialist**
-   Tech-savvy with strong problem-solving skills
-   Excellent communication skills
-   Ability to multitask and manage active issues efficiently
-   Customer service or technical support experience in IT or related field preferred

**Training Provided:**

-   EV charger systems and operations
-   Basic troubleshooting and issue resolution
-   Coordination procedures with maintenance and property teams