# Call Center Sales Supervisor - Verizon

**Company:** [OneTouch Direct](https://jobs.workable.com/companies/8YwgHgzrai8UsDMKXJQ6qV.md)
**Location:** Tampa, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Leadership

[Apply for this job](https://jobs.workable.com/view/a9ca90c4-c7c2-4936-968d-0570aeaee83f)

## Description

OneTouch Direct is a premier contact center provider, committed to elevating customer experiences for our partners and clients. We are currently seeking a dynamic **Call Center Sales Supervisor** to join our team. In this role, you will lead a team of sales representatives, focusing on driving performance and achieving sales targets while maintaining a high level of customer satisfaction.

**Key Responsibilities:**

-   Supervise and manage the sales team, providing guidance and mentorship to maximize their performance.
-   Monitor sales metrics and develop strategies to enhance team productivity and achieve sales goals.
-   Conduct regular performance reviews and provide constructive feedback to team members.
-   Facilitate training sessions to boost the team's product knowledge and sales techniques.
-   Handle escalated customer inquiries and resolve any issues that may arise.
-   Collaborate with management to refine sales processes and improve overall operational efficiency.

## Requirements

-   Bachelor's degree or equivalent experience in related field.
-   Minimum of 2 years of call center supervisory experience in a sales environment.
-   Demonstrated ability to lead and motivate a high-performing sales team.
-   Exceptional communication and interpersonal skills.
-   Strong analytical skills with an ability to interpret data and derive insights.
-   Ability to work in a fast-paced, results-driven environment.
-   Proficient in CRM software and Microsoft Office Suite.

## Benefits

-   A management team that cares
-   Consistent growth over the past 10 years
-   Excellent compensation & benefits package
-   High energy work environment
-   Family oriented culture
-   Referral Bonuses
-   Paid time off (PTO)
-   401K
-   Health Benefits