# French Sales Agent - Barcelona Spain

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Barcelona, Spain
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_GRE3

[Apply for this job](http://jobs.workable.com/view/a9f795f0-e4ba-4994-919d-4e68776664ea)

## Description

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

-   Interact with users via email, phone, and chat
-   Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
-   Troubleshoot technical questions including software, hardware, and logistic questions
-   Escalate complex issues and provide context to the reason for the escalation

## Requirements

To be successful in this role you need:

-   Native level of French and C1 level of English
-   Previous customer facing experience (B2B or B2C)
-   Prior experience in multi-channel customer support
-   Experience working within a metric and target focused work environment
-   Excellent listening and communication skills, written and verbal
-   Demonstrated ability to work through complex technical problems
-   Strong attention to detail

## Benefits

What do we offer:

-   Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
-   Relocation Package:
    -   Flight/Train tickets
    -   600€ after 1 month in the company
    -   PCR test cost compensation
-   Salary: 19.220,00€ gross/year
-   Continuous training and development program
-   Employment with the world's largest provider of contact center services
-   Excellent work environment, great colleagues, social arrangements and personal development
-   Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team