# Simulation Specialist - Overnights **Company:** [Mursion Inc](http://jobs.workable.com/companies/8QERTTiz87RgJZfPBkcCwz.md) **Location:** Remote **Workplace:** remote **Department:** Talent Operations [Apply for this job](http://jobs.workable.com/view/aa7025de-24dc-4bb8-a287-ac0aeda4311e) ## Description ### About Mursion Mursion is a growing, fully remote, Series B SaaS company. Our product provides organization-wide access to structured practice, delivers scalable training that meets employees where they are without disrupting business operations, and provides data-driven insights that demonstrate clear ROI. We're on a mission to transform how people learn and grow through immersive, high-impact simulation and coaching experiences that empower individuals and organizations to achieve transformative growth. At Mursion, we’re building a future where impactful learning is accessible and scalable. ### About the Role **Simulation Specialists are professional actors** who use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. Simulation Specialists will have a high level of emotional intelligence, strong active listening skills, effective communication skills, the ability to portray a wide range of personality profiles, and the ability to provide a positive and impactful Learner experience. Simulation Specialists should also be comfortable using and adapting to a variety of evolving technologies. This role may portray avatars across various age ranges (from childhood to adult) and industries (from education to healthcare to corporate). This is a **part-time position requiring 20-30 hours per week, paid at $26/hr**. We are looking to hire **overnight** Simulation Specialists, working within the hours of **12am - 8am Eastern**. ### What You'll Do **Session Delivery:**  - Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives. - Portray a variety of perspectives using Mursion’s proprietary technology. - Facilitate reflection debrief with diverse Learner populations in alignment with stated learning objectives. - Complete all operational session tasks including providing balanced and fair feedback to Learners and providing accurate and fair scores related to Learners’ performance. - Complete additional forms and attendance as required for each simulation delivery. - Use and adapt quickly to evolving technology. **Learner Engagement** - Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations. - Consistently establish and enforce stated policies and expectations with Learners. - Adhere to the Code of Conduct. - Adhere to policies that protect Learner privacy. **Task Management & Policies** - Proactively and effectively organize and manage availability, session, and other work-related schedules. - Effectively prioritize session delivery, training, internal meetings, and other tasks assigned as needed in alignment with stated deadlines and expectations. - Remain compliant to availability policies and protocols based on the Delivery Team assigned. - Adhere to internal policies and communications expectations.. - Adhere to all policies that protect Mursion’s Intellectual Property. - Target billing hours to consist of 80%+ service delivery on average. ## Requirements **Requirements/Qualifications** - At least 3 years experience as a **professional actor**, with **improv** experience strongly preferred. - Work experience outside of professional acting in **customer-facing** industries or roles, preferably in customer service or hospitality environments. - Ability to work **Mon-Fri** within the hours of the team designated as requested: **12am-8am ET for the overnight team.** - Available to consistently deliver 20 - 30 hrs per week. - Able to complete a rigorous (paid) **training plan** autonomously and on time (65 to 85 hours total) within **4 to 6 weeks**. Will begin delivering while continuing training. - Excellent with written and verbal **communication** skills; strong **organizational** skills. - **Desired:** native **fluency** in at least one language in addition to English - Ability to work from a **private and quiet** work location with **strong and stable internet connection** is a must: - Wired connection required - 20 Mbps Download (100+ recommended) - 5 Mbps Upload (15+ recommended) - Reside in one of the following **US states**: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, or the District of Columbia. **What You'll Display** - **Be a team-focused contributor** by collaborating effectively, supporting colleagues, and prioritizing shared goals. - **Ability to remain calm under pressure** by staying focused, composed, and solution-oriented during high-stress situations. - **Ability to pivot and adapt quickly** by embracing change and shifting priorities with flexibility and a positive attitude. - **A commitment to providing equal practice opportunities** **to all learners** by effectively representing all scenario content and withholding judgment of individual learners - **A commitment to providing a psychologically safe space** by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue. - **Prioritize authenticity & consistency** by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives. - **Demonstrate a growth mindset** by receiving and implementing positive & constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful. - **Leverage a high level of emotional intelligence** to approach learners with a customer service mindset as the host and navigate complex and emotional learners & conversations throughout the work day. - **Uphold inclusive professionalism** of the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging. - **Leverage attention to detail** to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly. **What You'll Deliver** - **Provide effective and equal practice opportunities** to a diverse range of learners in alignment with stated learning objectives. - **Provide clients an understanding of learner experience**s through completion of feedback forms accurately and on time. - **Create a welcoming and customer service-oriented host experience** that humanizes the virtual reality experience and represents the best of Mursion.