# German-speaking Customer Service Representative

**Company:** [Batgroup](http://jobs.workable.com/companies/o47fEkGnAW2HkXVdWTvhLp.md)
**Location:** Lisbon, Portugal
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Customer Experience

[Apply for this job](http://jobs.workable.com/view/aa97c81e-4d14-4f57-af2d-1faa21d1b5c6)

## Description

**Tired of being just a number in a massive call center?**

We are Batmaid, a Swiss-based company that recently expanded our in-house Customer Service hub in Lisbon. Unlike an outsourcing agency or a BPO, when you join us, you work **directly for our brand**. You’ll be part of our core team, supporting our own clients and our dedicated cleaning agents (our Batmaids).

**The Opportunity**

We are looking for an experienced **German-speaking** professional who values stability and a healthy work-life balance. If you are currently feeling the weight of rigid micromanagement or the uncertainty of short-term contracts, we offer a different kind of environment here at Batmaid.

**Our Offer**

-   **Stability from Day 1:** You receive a **permanent contract** and full pay from your very first day of training.

-   **Attractive Package:** A competitive base salary supplemented by a **monthly attendance and performance bonus**.

-   **Full Benefits:** Private health insurance, a transportation allowance and a meal allowance paid via a meal card.

-   **Hybrid Flexibility:** Once you’ve mastered our processes during the initial training and onboarding on-site, we offer a hybrid work model to support your work-life balance.

-   **Prime Location:** Our office is located at **Sete Rios** making your commute effortless by train, metro or bus.

**Your Mission**

-   Once a client books via the app, you take the lead. You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.

-   Logistics can be tricky. When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent.

-   You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.

-   You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.

## Requirements

-   You are native or fluent in German (C2) with a strong professional command of English (C1). You’re comfortable switching between the two in a fast-paced environment.
-   You have at least 1+ years of experience in Customer Service, Coordination or Hospitality. More importantly, you have a proactive, hands-on mindset.
-   You have a calm, friendly presence on the phone. You understand that you aren't just "closing tickets", but helping someone manage their home or their livelihood.
-   You are excited about the prospect of joining a growing hub. You are someone who likes to contribute ideas and help shape how a team works.

**Ready to make an impact?**

If you want a role where you can use your language skills, support people, and help us build something meaningful in Lisbon, we’d love to meet you.

Apply now and be part of a company that’s changing the cleaning industry - for good.