# Customer Service Representative - Iraq Branch / Karbala Branch

**Company:** [Bank al Etihad](https://jobs.workable.com/companies/32q7Vto6StEQX7tDc6VWF9.md)
**Location:** Karbala, Iraq
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/ab3989b0-9d37-4aea-86fa-ac0bc80af182)

## Description

### Job Summary

Provide high-quality banking services to individual customers by handling inquiries, accurately processing transactions, and providing the necessary support to enhance the customer experience and improve service quality.

### Key Duties & Responsibilities

-   Welcome customers and provide the required support within the branch.
-   Respond to customer inquiries and provide accurate information about banking products and services.
-   Execute customers’ daily banking transactions, such as account opening, data updates, and card issuance.
-   Follow up on customer requests and ensure their completion within the appropriate timeframe.
-   Assist in promoting and selling banking products to individual customers.
-   Handle customer complaints, provide appropriate solutions, or refer them to the concerned departments.
-   Comply with applicable policies, procedures, and regulatory requirements.
-   Prepare periodic reports on customer service levels and customer satisfaction.

## Requirements

-   Bachelor's degree in Accounting, Finance, Business Administration, or any related field.
-   1-3 years of relevant experience in the banking sector or in a similar role.