# Thompsons Holidays - Ticketing Consultant

**Company:** [Cullinan Holdings](https://jobs.workable.com/companies/bCyra3yAtRWi5aRGeVCH8T.md)
**Location:** Johannesburg, South Africa
**Workplace:** on site
**Employment type:** Full-time
**Department:** Thompsons for Travel Leisure

[Apply for this job](https://jobs.workable.com/view/ab784156-2f8a-4ab3-8210-dea3fe0aceae)

## Description

Do you have a ticketing background, know Amadeus like the back of your hand, and thrive on getting the details right? Thompsons Holidays is looking for an **Intermediate/Senior** **Ticketing Consultant** to join our Team in Rosebank!

If you can work in a Team environment, have attention to detail, know how to handle pressure, then this position is for you.

**What you'll be doing:**

-   Issue & reissue airline tickets using Amadeus and various airline systems.
-   Process GDS refunds accurately and efficiently.
-   Work with airline fares, ticketing rules and processes to ensure bookings are handled correctly.
-   Deliver a customer-centric experience, turning queries and challenges into positive interactions.
-   Promote and represent our brand positively in every customer interaction.
-   Pay close attention to detail — because in ticketing, the small things matter!

**What we’re looking for:**  
Someone who is confident, accurate, customer-focused and passionate about travel, with solid hands-on airline ticketing experience and strong Amadeus/GDS knowledge.

If you can navigate Amadeus with confidence and believe great service is part of every journey, we’d love to hear from you!

## Requirements

**Key Duties and Responsibilities**

-   Manual fare builds, recalculations as well as auto pricing.
-   Re-issue tickets in line with airfare rules and airline requirements.
-   Ensure all ticketing documentation is in place before issuing.
-   Maintain ticketing processes and procedures to ensure quick, accurate delivery.
-   Issue EMDs.
-   Adhere to ticketing deadlines.
-   Provide after-sales service to Res consultants.
-   Manage all support functions related to tickets – online as well as GDS.
-   Provide quick, efficient turnaround time at all times: when ticketing, when providing fare information as well as when re- issuing tickets.
-   Effectively manage queues.
-   Must be able to work rostered emergency duty shifts (after hours)
-   Stay abreast of all airline changes and updates.

**Skills, Experience, Education**

-   Minimum 3 years' ticketing experience on an intermediate level.
-   Proficient in Amadeus.
-   Strong knowledge of International Fares.
-   Excellent organisational and communication (verbal and written) skills.
-   Attention to detail with a high level of accuracy.
-   Ability to excel under pressure.
-   A service delivery mindset and a strong client service focus.
-   Solution-driven.
-   Effective team player.