# German Customer Support Specialist

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/ab9bb670-aaaa-4839-b96f-f6bb3444b80d)

## Description

Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.

**Key Responsibilities**

-   Manage customer interactions via phone, email, and chat
-   Handle orders, refunds, shipping issues, and payment queries
-   Liaise with internal teams, couriers, and partners
-   Resolve complex cases and escalate when needed
-   Maintain high customer satisfaction and meet KPIs

## Requirements

-   Fluent German + strong English (C1)
-   Strong communication and problem-solving skills
-   Detail-oriented and able to work under pressure
-   Team player with a proactive mindset
-   Flexibility for shift work

### Working Hours

-   40h/week, rotational shifts
-    Monday–Sunday, 07:00–24:00

## Benefits

-   **Without accommodation:** ~€1,523
-   **With accommodation:** ~€1,200 + housing
-   Meal allowance (€7/day)
-   Performance bonus up to €150
-   Health insurance from day one
-   Paid holidays + bonuses

**Training**

-   15–20 days (Mon–Fri, 09:00–18:00, in English)

**Contract**

-   Fixed-term (~12 months), with potential to become permanent