# Customer Service Officer ACMV

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/abab24c2-01d2-4b5b-bd41-6e56a3d18c2f)

## Description

\- Coordinate and optimize daily technician schedules, strategically pairing teams with jobs to ensure maximum efficiency and service delivery.  
\- Act as the primary point of contact for Management Agent (MA) inquiries, professionally handling communications via phone, email, and WhatsApp.  
\- Prepare accurate quotations for repair or replacement works, proactively following up with customers for approval and recording job confirmations for tracking purposes.  
\- Prepare and submit essential safety and regulatory documentation, including Risk Assessments (RA), Safe Work Procedures (SWP), and Method of Statements (MOS) for servicing works.  
\- Maintain meticulous records of job confirmations, contractor summary sheets, and project milestones (e.g., WRPC, SE) for both internal and client reporting.  
\- Arrange for necessary site entries and work permits with building management, and liaise with suppliers to check parts availability for upcoming repairs.  
\- Provide proactive status updates to clients regarding technician arrival times, and resolve service-related feedback or complaints to maintain high satisfaction levels.  
\- Perform any other tasks as assigned by the Manager or Management.