# Benefits & HR Operations Specialist

**Company:** [IO Global](http://jobs.workable.com/companies/brGqaCuR4KBMbEaNeUXDGR.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/ac2df903-e6f4-4aee-9f68-371d675b2813)

## Description

As an Benefits & HR Operations Specialist , you represent a foundational hire joining a lean, intentionally built single-family office at the ground level. You will own the day-to-day execution of onboarding, benefits administration, and the data integrity that the company depends on. This is a fully remote role within a high-trust environment where your work compounds in impact and the playbook for growth is still being written. Reporting to leadership, you will manage our benefits processes and serve as a critical point of contact for employees and managers. 

### Key Responsibilities

### Benefits Administration

-   Administer health and retirement programs, including eligibility processing, payroll deductions, vendor data transmission, and employee inquiries.
-   Perform routine audits of eligibility files, payroll deductions, and vendor databases to ensure alignment with internal HCM systems.
-   Monitor file transmissions and resolve interface discrepancies to maintain accurate benefit enrollment and funding.
-   Identify and escalate data trends or inconsistencies to senior team members to mitigate risk.
-   Support absence management processes by coordinating with third‑party administrators to ensure accurate leave transactions.
-   Assist with reporting, tracking, and compliance documentation to maintain adherence to federal and state requirements.
-   Prepare compliance documentation and support government filings, audits, and reporting.
-   Generate standard and ad hoc reports from HCM and vendor systems to support operational and compliance reviews.
-   Support annual enrollment activities, including system testing, data validation, employee communications, and post‑enrollment audits.
-   Participate in project meetings and testing cycles for vendor implementations or mandated plan updates.
-   Recommend improvements to existing procedures and support updates to SOPs to enhance accuracy and efficiency.
-   Contribute to process refinement initiatives that improve employee experience and operational effectiveness.

### Onboarding & New Hire Experience

-   Coordinate new hire orientation, ensuring a smooth and welcoming experience.
-   Manage end-to-end new hire onboarding, including paperwork, system setup, and benefits enrollment.
-   Partner with managers to ensure readiness for Day 1 and beyond.

### Growth & Project Support

-   Answer general HR‑related questions and escalate complex issues to the HRBP as needed.
-   Support HR projects, process improvements, and documentation as the Family Office evolves.
-   Take on additional responsibilities as skills and business needs grow.

## Requirements

-   2–5 years of HR experience, preferably in HR operations, benefits, or generalist roles.
-   Hands-on experience with benefits administration and carrier file feeds.
-   Familiarity with payroll processes; experience with ADP, or similar systems preferred.
-   Builder mindset: self-motivated and self-directed, with a bias toward process improvement.
-   Accurate and precise attention to detail, especially in sensitive financial and personal data.
-   Excellent communication skills and comfort working in a remote, fast-moving environment.
-   Demonstrated ability to handle confidential information with absolute discretion.

## Benefits

### Why This Role

-   100% remote with flexibility.
-   High-trust environment with exposure to all aspects of HR operations.
-   Opportunity to grow as the Family Office expands.
-   Direct impact on employee experience and operational excellence.