# Incident Management

**Company:** [CallTek](http://jobs.workable.com/companies/kizFJNaVULohovyYfxA34R.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/ace00367-d24b-405e-89ac-6b05bdd7796a)

## Description

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.

-   **Monitoring:** Overseeing links, servers, and network devices. 

-   **Incident Documentation:** Maintaining detailed records of all incidents. 

-   **Reporting:** Generating status reports for internal IT and Operations teams. 

-   **Incident Triage & Handling:** Managing incoming calls and coordinating the initial incident response. 

-   **Internal Communication:** Liaising with IT teams to ensure effective collaboration. 

-   **Vendor Management:** Reporting and escalating issues to third-party providers. 

-   **Stakeholder Communication:** Providing timely updates to stakeholders throughout the incident lifecycle.

## Requirements

-   Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
-   Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)
-   Knowledge of IT process management (best practices in IT service management)
-   Knowledge of computer networking
-   Knowledge of IT system authentication methods
-   Knowledge of tools such as IDS and SIEM

Other requirements (Courses, seminars, certifications, and other licenses)

-   Practical knowledge of incident management frameworks (e.g., ISO standards)
-   ITIL certification
-   Risk management training/coursework
-   CompTIA Security+ certification