# Virtual Assistant- Patient Outreach & Referral Coordinator (Functional Medicine)

**Company:** [Staffing for Doctors](https://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](https://jobs.workable.com/view/acf29a41-c7a2-43b3-8cda-8040e923a712)

## Description

### **About the Role**

We are seeking an outgoing, articulate, and customer-service-driven **Patient Outreach & Referral Coordinator** to lead our patient engagement and referral management workflows.

In this role, your primary responsibility will be connecting directly with patients via phone calls and text messaging. You will manage incoming/outgoing specialist referrals, conduct proactive outreach to patients to guide them through care steps, and ensure seamless follow-up. If you naturally enjoy speaking with people, building rapport over the phone, and providing a warm customer service experience, this position is ideal for you.

## Requirements

### **Key Responsibilities**

**1\. Phone & Text Patient Outreach**

-   Conduct outbound phone calls and send text communications to connect with patients regarding appointment reminders, care updates, and follow-ups.
-   Serve as an empathetic, friendly, and reassuring point of contact for patients navigating their care plans.
-   Maintain high call volume standards while ensuring every patient feels listened to and supported.

**2\. Referral Management & Specialist Tracking**

-   Process, log, and track inbound and outbound patient referrals to external specialists and diagnostic centers.
-   Perform follow-up outreach with specialist offices and diagnostic facilities to confirm appointment dates and obtain clinical consult notes.
-   Keep patients continuously updated via phone or text on the status of their pending referrals.

**3\. Customer Service & Patient Retention**

-   Apply strong customer service skills to answer patient inquiries, address concerns, and de-escalate patient frustration over the phone.
-   Reach out to overdue or un-scheduled patients to assist them in getting their required care booked promptly.
-   Document all phone conversations, text exchanges, and referral tracking updates accurately in the practice Electronic Health Record (EHR) system.

### **Qualifications & Requirements**

-   **Communication Excellence:** Flawless, exceptionally clear spoken and written English with a pleasant, warm telephone voice and active listening skills.
-   **Phone & Customer Service Experience:** Prior experience in customer service, call handling, or patient communication roles where phone interaction was a primary duty.
-   **Interpersonal Passion:** A genuine enjoyment of phone communication and connecting with patients empathetically throughout the day.
-   **Referral Workflow Familiarity:** Experience or familiarity with medical referral processing, specialist outreach, and patient tracking logs.
-   **Technical Setup:** Quiet home office environment, noise-canceling headset, reliable high-speed internet, and comfort with web-based phone/texting tools and EHR systems.