# Senior Customer Service Executive Airfreight, Import

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/ad0dc582-65fd-4db9-83e4-1bab45064da3)

## Description

• Location: East (Company Transport Provided at Designated Points)  
• Industry: Global Freight Forwarding & Logistics  
• Working Hours: Monday to Friday, 8:45am – 5:45pm  
  
About the Company  
Join a globally established logistics provider with a strong presence across international markets, offering end-to-end supply chain solutions across air, ocean, and contract logistics. With a reputation for operational excellence and customer-centric services, the company partners with multinational clients to deliver efficient and reliable freight solutions worldwide. This is an excellent opportunity to be part of a dynamic team within a fast-paced and growth-oriented environment.  
  
Your Role  
As part of the Airfreight (Import) team, you will play a key role in managing inbound shipments, ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.  
  
Key Responsibilities  
• Oversee end-to-end import airfreight shipments, from pre-alert to delivery  
• Coordinate closely with overseas agents, airlines, customers, and internal teams  
• Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations  
• Ensure adherence to customs requirements and IATA guidelines  
• Provide timely shipment updates, including delays and delivery arrangements  
• Coordinate cargo arrival, clearance, and last-mile delivery  
• Maintain accurate system updates and shipment records  
• Monitor shipments to ensure KPI targets and timely job closure  
• Handle billing, cost verification, and invoice discrepancies  
• Support quotation requests for import shipments when required  
• Ensure compliance with customer SOPs and service standards  
• Proactively escalate and resolve operational issues  
  
Key Requirements  
• Diploma or Degree in Logistics, Supply Chain, or related discipline  
• Minimum 3–5 years of experience in airfreight import operations  
• Strong knowledge of import documentation, customs clearance, and IATA regulations  
• DGR certification will be an added advantage  
• Proficient in MS Office and logistics systems  
• Strong communication, coordination, and problem-solving skills  
• Detail-oriented, customer-focused, and able to thrive in a fast-paced environment  
• A proactive team player with a positive attitude  
  
Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com  
  
Reg No. R1983718  
Triton AI Pte Ltd  
License no. 21C0661