# Shift Lead (Sbarro)

**Company:** [LV Petroleum](http://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Napoleon, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** QSR

[Apply for this job](http://jobs.workable.com/view/ad770f87-e81a-4536-98d5-ca4f6075b490)

## Description

### **Key Responsibilities:**

### **1\. Team Leadership & Supervision:**

-   Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness.
-   Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly.
-   Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area).
-   Provide guidance and support to team members, helping them with any challenges or questions they may have.
-   Monitor employee performance during the shift and provide feedback to improve performance.
-   Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals.

### **2\. Customer Service Excellence:**

-   Ensure that all customers are greeted promptly and served in a friendly, professional manner.
-   Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction.
-   Ensure customer orders are prepared correctly and delivered in a timely manner.
-   Oversee the dining area and ensure that it is clean, organized, and meets Sbarro's standards.

### **3\. Food Preparation & Safety:**

-   Ensure food is prepared to Sbarro's quality standards, ensuring consistency and high-quality service.
-   Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines.
-   Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols.
-   Monitor inventory levels, ensure products are stocked, and notify management when supplies are low.

### **4\. Cash Handling & Register Operations:**

-   Operate cash registers, process transactions, and ensure accuracy in cash handling.
-   Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments.
-   Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift.

### **5\. Training & Development:**

-   Assist with the training and development of new team members, ensuring they understand their roles and Sbarro’s standards.
-   Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies.
-   Encourage team members to develop their skills and promote from within whenever possible.

### **6\. Operational Support:**

-   Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift.
-   Ensure compliance with all health, safety, and sanitation regulations.
-   Help manage labor and food costs to ensure the restaurant meets its financial targets.
-   Maintain operational standards and ensure the restaurant is always prepared for peak business periods.

### **Skills & Qualifications:**

-   **Education:** High school diploma or equivalent (required).
-   **Experience:** At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred.
-   **Leadership:** Strong leadership skills with the ability to motivate, guide, and support team members.
-   **Customer Service:** Excellent customer service skills, with a focus on providing friendly, prompt service.
-   **Communication:** Strong communication skills with the ability to effectively interact with employees and customers.
-   **Organization:** Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment.
-   **Problem-Solving:** Ability to identify problems and make decisions quickly to keep operations running smoothly.
-   **Flexibility:** Willingness to work various shifts, including nights, weekends, and holidays.

### **Physical Demands:**

-   Ability to stand and walk for long periods of time during shifts.
-   Ability to lift and carry items up to 50 pounds.
-   Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
-   Ability to work in varying kitchen temperatures and conditions.