# WFM Team Lead (Davao / MOA Pasay) | Onsite

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Davao City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/adcdb144-ee2b-48bc-b58b-aebea79b0357)

## Description

**Location:** Davao / MOA Pasay

**Work Setup:** Onsite

**Shift Schedule:** Night Shift

**Responsibilities:**

-   Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
-   Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
-   Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.

**Requirements:**

-   At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
-   Background in Business Management or Computer Science
-   Must be amenable to start ASAP
-   Exceptional analytical, organizational, and problem-solving capabilities
-   Highly proficient in scheduling software and Microsoft Excel to streamline processes
-   Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting